We’ve teamed up with trusted partners to offer shipping protection & Free Return—so your order is covered if something goes wrong. Just reach out to Xcotton if you need help. Full policy details below.
1.What’s covered by this plan?
- Package lost in transit
- Package stolen or missing after delivery
- Package damaged in transit
- Delay in delivery
- Logistics provider delivery error
- No cost for return shipping
2.How to add protection
During checkout, you will have the option to add Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment.
Please note:
· This protection is applied per order.
· It only covers products purchased within the corresponding order.
· The service cannot be added after order completion.
·Shippring Protection cannot be cancelled once parcel shipped.
3.To report an issue
Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched:
· Service contract reference number
· Step-by-step claims guide
· Official claims procedure documentation
Filing Claims with Xcotton
In the event of parcel loss or transit damage, immediately initiate the claims process clicking HERE (https://seller.xcottons.com/parcel#/parcel/parcel-login)
If you have any questions, please feel free to reach out to our customer support team by email customers@odinlake.com.
4.Liability Statement
When you purchase protection, coverage for shipping loss or damage is provided by Xcotton. We’ll gladly assist by sharing claim info, but Xcotton manages the claims process directly.
5. Helpful Reminders
Double-check your shipping info: Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim.
Inspect your order ASAP: Once your package arrives, check it right away. If there’s any damage or problem, email us at customers@odinlake.com as soon as possible to begin the claims process.
